clients
Plumbers and lesson on how to treat a client
11/23/09 10:27 Filed in: miscellany
From
Freelance Switch, how hiring and choosing a plumber
can teach us things about talking to clients...
And what are the lessons to be learned from this experience? Here are five:
1. Some people are going to come to you with tough jobs. How you respond to their inquiries says a lot about you and your work. Are you going to be like Michael, who relished the challenge and motivated his crew to step up to it? Or are you going to be like the Plumber of Doom and see problems all around you?
2. Be enthusiastic about what you do, even the unpleasant parts of it. It may not involve digging ditches in 100-degree heat, but you’re going to have to go through some tough stuff to get to the end result.
3. Don’t give your clients too much homework. Take care of things for them. You’ll become known as the guy (or gal) who gets stuff done.
4. Don’t be afraid to show off your work. And, yes, you can even show off a ditch if it’s well done.
5. I’m writing this from the United States, where there is a tendency to look down on people in the trades. Don’t do this. Tradespeople take great pride in their work. Take some time to learn what they do, especially the experts. You’ll be helping to bridge a divide that has existed for too long in our society.
And what are the lessons to be learned from this experience? Here are five:
1. Some people are going to come to you with tough jobs. How you respond to their inquiries says a lot about you and your work. Are you going to be like Michael, who relished the challenge and motivated his crew to step up to it? Or are you going to be like the Plumber of Doom and see problems all around you?
2. Be enthusiastic about what you do, even the unpleasant parts of it. It may not involve digging ditches in 100-degree heat, but you’re going to have to go through some tough stuff to get to the end result.
3. Don’t give your clients too much homework. Take care of things for them. You’ll become known as the guy (or gal) who gets stuff done.
4. Don’t be afraid to show off your work. And, yes, you can even show off a ditch if it’s well done.
5. I’m writing this from the United States, where there is a tendency to look down on people in the trades. Don’t do this. Tradespeople take great pride in their work. Take some time to learn what they do, especially the experts. You’ll be helping to bridge a divide that has existed for too long in our society.