Figuring out computer issues
02/12/10 10:46 Filed in: miscellany
Hugh McGuire is always worth reading... but this
flowchart stopped me cold. I need to send this to my
dad, my sis-in-law, my brother-in-law and everyone
else who calls me for computer tech support!
We used to call this technique "poking around at it" when I worked in a doc team. After the half hour was up and I would go ask, the first question would be "Did you poke around at it?" Of course, advanced poking around included "what did you install last, and when did you install it?" and other such questions.
But this flowchart was in an article about the iPad, and how it may change computing. Because it would stop this kind of trouble. You use an app that does what it does, and if you are trying to get that done, well, then it is done. No more poking around.
We used to call this technique "poking around at it" when I worked in a doc team. After the half hour was up and I would go ask, the first question would be "Did you poke around at it?" Of course, advanced poking around included "what did you install last, and when did you install it?" and other such questions.
But this flowchart was in an article about the iPad, and how it may change computing. Because it would stop this kind of trouble. You use an app that does what it does, and if you are trying to get that done, well, then it is done. No more poking around.