• Keywording is used primarily in online help materials. It can be hard-coded jumps, similar to HTML jumps, or it can be inserted as embedded coding and compiled into a list by the software. Wright Information uses RoboHELP, RoboHTML, and other tools to keyword help files.

  • Weighted-text search tools, similar to the intelligence in agents or Microsoft's Office Assistant, involve building terminology sets for helping the intelligence work. An example would be helping an agent identify the different between a cell in an Excel spreadsheet and a cell in a jail. Often terminology sets are built specifically for the information system, outlining all the synonyms and special meanings that a particular product uses. Indexing thought and practice comes into play in the building of these terminology sets.

  • Automated indexing software builds a concordance, or a word list, from processed files. Although the manufacturers often claim these packages build indexes, the actual results are a list of words and phrases, sometimes useful in the beginning stages of building and index. Usability tests of these packages have shown that the word lists omit many key ideas and phrases, and cannot fine-tune terminology for easy retrieval, or build the needed hierarchies of ideas that professional indexing can. Free-text search, also produced automatically by software, is useful in some environments, but tests have shown the retrieval is much higher with a human-generated index. Wright Information owns software that will generate concordances, but doesn't use it for a finished index.

  • Abstracting and citation-control software aids in building abstracts with associated keywords. Wright Information uses ProCite for abstracting needs.

Contact Wright Information at jancw@wrightinformation.com, or call 505-281-2600